Frequently Asked Questions
Everything you need to know about your Lonvitalite skincare journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days within domestic regions, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are Lonvitalite products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and are never tested on animals.
Can I use your skincare devices with other brands?
While our devices are designed to work optimally with Lonvitalite serums, they can be used with most water-based skincare products. Avoid using them with heavy oils or abrasive scrubs.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.